Frequently asked questions
Who comes to my place?
Me – Bilel, founder of House of Reinigung. I work without subcontractors or changing staff, so you know in advance who will ring your bell.
Basic or Intensive – which is right for me?
Both are deep cleaning with spray extraction: vacuuming, colour test, pre-treatment, cleaning. Basic is enough for normally used upholstery and fresh stains. Intensive adds stronger pre-treatment and a second pass – for heavily used family sofas. Armchairs and chairs can also get a steam refresh in between (no detergents, does not remove stains).
How long does it take to dry?
After deep cleaning usually 4 to 8 hours, depending on fabric and ventilation. After a steam refresh usually 1 to 2 hours. Please only use it again once everything is dry, and air the room well.
How often should I have it cleaned?
Deep cleaning: sofa and rug every 12 to 18 months, every 6 to 12 months with kids or pets. Mattresses once a year.
Armchairs and chairs can get a steam refresh in between.
Armchairs and chairs can get a steam refresh in between.
Will every stain come out?
Not always, and I do not promise it. Fresh stains usually come out well. Old, dried-in or dyeing stains (e.g. red wine, coffee, ink) often become much lighter but do not always disappear completely. I clean – I do not restore. Tick “stubborn stains” when booking and send a photo so I know in advance.
Which fabrics can’t you clean?
Leather, genuine suede/nubuck, silk, viscose and very delicate or heavily worn fabrics. Microfibre with a suede look is fine. I always test on a hidden spot first.
What does the care label mean (W, S, W/S, X)?
W: water-based cleaning possible – ideal. W/S: water or solvent – usually possible. S: solvent only – I do not offer this. X: vacuum only – no wet cleaning. A photo of the label when booking helps me a lot.
How do I prepare for the appointment?
Please clear the area around the furniture, remove cushions and throws, and make sure there is water and a power socket nearby. I bring everything else.
Do I need to be at home during the cleaning?
Yes, please be there at the start (or someone you trust) so we can briefly go over the fabric, stains and your wishes, and at the end for the handover. In between you do not need to stand by.
Is there a minimum order?
Yes, a small minimum amount per appointment – it is shown in the booking form before you send anything. Combining several pieces in one appointment is worth it.
How do I pay?
After cleaning: cash (exact change please), PayPal or instant bank transfer. You always get an invoice.
How do I cancel?
Free of charge up to 24 hours before – via the link in your confirmation email. After that, please write to me via the contact form.
Which areas do you cover?
I travel by bike – mainly to Kreuzberg, Neukölln, Tempelhof and Schöneberg. If you live further away, you can still send a request: there is a surcharge for the longer journey, which I confirm with you first.
Which cleaning products do you use?
For deep cleaning a professional, fabric-friendly upholstery cleaner (WoolSafe tested). The steam refresh uses only water. Happy to name the exact products on request.
Are you insured?
Yes, I have liability insurance.