Terms and conditions

This English text is a translation for your convenience. Only the German version is legally binding.

§ 1 Scope

These terms apply to all contracts for cleaning upholstered furniture, chairs, mattresses and rugs at the customer’s home between House of Reinigung, owner Bilel Kacem (“I”), and you as the customer. Deviating terms only apply if I expressly agree.

§ 2 Conclusion of the contract

(1) The services shown on the website are not yet a binding offer.

(2) Online booking: By clicking “Book with obligation to pay” you make a binding offer for the selected services at the time shown. You first receive an automatic acknowledgement of receipt; this is not yet an acceptance. The contract is concluded when I confirm the appointment by email. If I do not confirm within 24 hours (or up to 2 hours before the appointment, if earlier), your booking lapses and I let you know.

(3) Request outside my core area: “Send request” is a non-binding request. I reply with an offer (final price including travel surcharge and time). The contract is concluded when you accept the offer online with “Accept offer”.

(4) Written quote: A quote I send you by email is valid for 14 days. You accept it by confirming it online with your name and accepting these terms.

(5) The contract language is German; on request I also communicate in English. You receive the contract details by email; these terms can be viewed and saved on this website at any time.

§ 3 Services

(1) The scope follows from your selection (item, method, formula, extras) and the description on the website at the time of booking.

(2) Before cleaning I test the material on a hidden spot. If the test shows that cleaning could damage the fabric, or if the material is excluded (leather, genuine suede/nubuck, silk, viscose, very delicate or heavily worn fabrics, care label “S” or “X”), I do not clean that item and do not charge for it.

(3) I clean carefully and professionally. Whether a stain can be removed completely depends on its type, age, prior treatment and the material. I only owe the complete removal of specific stains if we have expressly agreed on it. Cleaning cannot fix old discolouration, wear, fading or existing damage.

(4) After cleaning the textile needs time to dry (deep cleaning usually 4 to 8 hours, steam refresh usually 1 to 2 hours). Please only use it afterwards and air the room well.

§ 4 Your cooperation

(1) Please provide access to the home, a clear area around the furniture, a water tap and a power socket nearby at the appointment.

(2) Please give accurate information about size, material, condition, stains and care label when booking. If the condition on site differs significantly from your selection, I will suggest an adjustment of price or service before starting. It only applies with your consent. If you decline, I clean the booked scope or we cancel the affected part at no cost to you.

§ 5 Prices

(1) The fixed prices shown when you book apply. As a small business under § 19 UStG I do not charge VAT.

(2) Travel within my core area is included. Outside it there is a travel surcharge from €15, stated in advance in the offer.

(3) The minimum order value for online bookings is €60.

§ 6 Payment

The price is due after the cleaning is finished. You pay on site in cash, with PayPal or by instant bank transfer. You receive an invoice by email. If an invoice is still open, please pay it by bank transfer within 7 days.

§ 7 Cancellation and rescheduling by you

(1) You can cancel free of charge or reschedule yourself (at most twice) up to 24 hours before the appointment via the link in your confirmation email. After that, please write to me via the contact form or by email and we will find a solution.

(2) Your statutory right of withdrawal (§ 9) remains unaffected.

§ 8 Rescheduling by me

If I cannot keep an appointment for reasons beyond my control – e.g. illness, accident or severe weather (storm, heavy rain, black ice; I travel by bike) – I will inform you as early as possible and offer a new appointment. You may instead cancel free of charge.

§ 9 Right of withdrawal

As a consumer you have a statutory right of withdrawal. Details are in the withdrawal information. You can also withdraw directly via Withdraw from contract.

§ 10 Defects

Statutory warranty rights apply. Please report complaints as quickly as possible, ideally with photos, so I can put things right. Your statutory rights remain unaffected.

§ 11 Liability

(1) I am liable without limitation for intent and gross negligence, for injury to life, body or health and under the Product Liability Act.

(2) For slight negligence I am only liable for breach of an essential contractual obligation whose fulfilment makes proper performance of the contract possible in the first place and on which you may rely. In that case liability is limited to foreseeable damage typical for the contract.

(3) I have professional liability insurance.

§ 12 Photos

Photos you upload when booking are used only to prepare the appointment and deleted 90 days after it. I only use photos of your furniture on my website with your express consent and without people or personal items.

§ 13 Dispute resolution

I am neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

§ 14 Final provisions

German law applies. If you are a consumer, mandatory consumer protection rules of the country of your habitual residence remain unaffected.

Last updated: Oktober 2026